Identity Brand + Design is committed to providing their clients with superior services that will support their growth, longevity and success in business. In order to maximize the collaboration process, we require our clients to read and accept our code of standards that outlines the responsibilities of both parties. The code of standards, as well as a scope of work agreement, will be provided and explained during the in-person consultation.
CODE OF STANDARDS
The Consultation Process
To begin the working relationship, each potential client is entitled to a scheduled FREE 30-minute phone consultation with Identity Brand + Design (IDBD). Since we know how valuable and limited our clients' time can be, we follow a set structure for our phone consult. The first 15 minutes is for the client to tell us about their business, describe their needs & wants, and to divulge any other information relevant to the potential collaboration. The next 10 minutes is for IDBD to familiarize the client with how they work, their background, client successes, and to review the client's collaboration request. The last 5 minutes will be for questions and the client's decision of moving forward with IDBD. If the client does decide to move forward, then IDBD will send them an online questionnaire that will need to be completed in order to move onto the next phase – the in-person 60-minute strategy session.
The 60-Minute Strategy Session
Each client wishing to schedule a 60-minute strategy session must fill out the online questionnaire that IDBD sends to them. This questionnaire will help the client organize their thoughts and priorities relative to the project, as well as provide IDBD with the necessary information to create a project overview, timeline and working agreement. A $250 non-refundable fee will be due for the 60-minute strategy session, and if the client wants to move forward with the project, the $250 fee will be deducted from the total cost of the project.
Since each client is unique with different needs, goals and project specifications, costs for brand, creative and marketing services can vastly differ with each job. We take pride in offering an exclusive approach with each client to ensure that your needs are met and expectations exceeded, all within your projected budget. Our pricing includes all research and design costs; printing and shipping charges will be quoted separately unless otherwise indicated. Website hosting and domain registration is the responsibility of the client. IDBD assumes NO liability and is not responsible for hosting issues, problems with servers, or maintaining websites. If a client is interested in having IDBD maintain their website on a monthly or quarterly basis, a website maintenance retainer agreement will be provided.
Once a client signs off on our code of standards and working agreement, the initial project deposit, equal to half of the total project cost (unless otherwise specified on the working agreement) will be due to proceed. Deposits are non-refundable. Final payment of the remaining balance will be due prior to project delivery (website upload, sending print pieces into production or formatting final branding/motion elements). All project invoicing will be sent by email via Paypal. Payments can be made via certified check (made payable to “Identity Brand + Design") or credit card (via Paypal). Please note that if paying by check, work on your project will commence once payment has cleared. All invoices are due upon receipt. If payments are not received in accordance of terms, then IDBD reserves the right to charge late fees (10% of total project cost for each week late) and penalties (halting delivery of final project).
The project scope will be clearly outlined in the working agreement that the client signs off on. Changes to the scope of the project (additional services, changes in timeline, resources, deliverables that were agreed upon, etc.) are subject to additional costs and will require a change-order to implement into the working agreement.